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Who we are 

At ProBack Clinic Centres Ltd we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that ProBack Clinics is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. This Privacy Policy, outlines detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. 

Legal Entities: ProBack Clinic Centres Ltd operates as a UK based Franchise. Each of our clinics operate as separate legal entities and comply with strict franchisee agreements. 

Franchise: ProBack Clinic Centres Ltd

Franchisees: ProBack Clinic VictoriaProBack Clinic Surbiton 

Both the franchise and franchisees operate as joint data controllers with access to your personal information. They are however restricted to accessing the information relevant to the clinic you attend. Should you wish to attend treatment at more than one clinic, individual franchisees can be permitted access to your records. 

Access to your personal information: You are entitled to view, amend, or delete the personal information that we hold. Please contact the relevant clinic where you attend in writing, email or by telephone.

ProBack Clinic Victoria: 020 7976 6648 – Flat 4, Evelyn Mansions, Carlisle Place, Westminster SW1P 1NH

ProBack Clinic Surbiton: 020 8335 5445 – 28 Claremont Road, Surbiton, Surrey KT6 4RF 

The Personal Data we process and what we do with it: In order to provide you a health care service we essentially are entering into a contract with you to deliver professional care, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent.  All children under the age of 16 years must have the consent of their parent or legal guardian before treatment is carried out. Part of this agreement includes a need for us to store and process your personal data as well as a legitimate interest in contacting you via phone, email or SMS. We don’t require you to opt in however we will always give you the opportunity to opt out of receiving communication.

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data. 

Types of data we collect 

Third Parties: We may share anonymised personal information with only our chiropractic partners, Chirotouch (Patient management software), PostureRay (Patient scanning software), Oligoscan (Nutritional Health Scan), Biokinmetrics and TigerView (X-ray management software) who use this to analyse information to allow us accurate scanning results (PostureRay and Oligoscan), accurate record keeping and patient management (Chirotouch) and accurate x-ray guidance (Biokinmetrics and TigerView). 

The type of information collected may include: Name, Address, Phone number, E-mail address, Demographic information. 

ProBack Clinic Centres Ltd uses the personal information you provide to: 
   – Register you in our software programs, 
   – Create and maintain accounts, 
   – Answer your e-mails, 
   – Send information you request, 
   – Communicate with you with regards to your account, send surveys, clinic events, newsletter or send marketing materials. 

Google Analytics: When someone visits www.proback.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

Google Maps: These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps. 

WordPress: This site is built on the WordPress content management system which uses cookies to enhance your experience.  

Links to Other Websites: Our website may contain links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control the other websites. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question 

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. 

Retaining your Personal Data: Whilst you are receiving treatment from our clinics we will continue to store and use your personal data. The retaining of data is necessary where required for contractual, legal or regulatory purposes or for our legitimate business interests and apply irrespective of the form in which records are held. We will retain your medical records at the end of any contractual agreement indefinitely. This data will be retained for the protection of our patients and practitioners by providing a history of the healthcare received.  

Your Rights: As we process your personal data, you have certain rights. These are:
   – a right of access, 
   – a right of rectification, 
   – a right of erasure 
   – and a right to restrict processing. 

You may request a copy of your data at any time. Please make such a request in writing to the relevant ProBack Clinic where you attent, whose details are shown above. 

Please provide the following information: your name, address, telephone number, email address and details of the information you require.  We will need to verify your identity, so we may ask for a copy of your passport, driving license and/or recent utility bill.  If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the relevant clinic directly and any necessary corrections to your data will be made promptly. If you believe we should erase your data, please contact the relevant clinic directly whose details are shown above.

Data Breaches: Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it. 

Should you wish to complain: You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data. 

Automated Decision Making and Profiling: We do not use any system which uses automated decision making or profiling in respect of your personal data. 

Changes to this policy: ProBack Clinic Centres Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.