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ProBack Origin Story

Our first clinic opened in Worcester Park, Surrey in 2007 but ProBack quickly needed larger premises with better access necessitating a move to Surbiton in 2012.

Our underlying philosophy was born out of the understanding that not all patients like Spinal Manipulation and in fact many patients were deterred from visiting Chiropractors or Osteopaths until all other avenues had been exhausted.

In 2007 Dr Christian Allard DC imported from North America the UK’s first Sigma Shockwave Percussion unit… the goal was clear to be able to provide an effective treatment program which retained the chiropractic core philosophies of improving mechanics and stimulating nerve function without the need for “cracking” joints.

Demand continued to grow at Surbiton especially from patients working in central London so later in 2012 a second clinic was opened in Victoria and then the following year in London City which continue to go from strength to strength.

Since then, ProBack have continued to be at the cutting edge of innovation, with recent advances in Spinal Decompression Therapy and Laser therapy we have now a rounded arsenal of equipment that has developed into a unique premise for improving quality of life via advanced healing solutions.

Since providing an alternative solution, ProBack have spent the past 5 years refining treatment programs aimed at bridging the current gap between clinic utilising traditional manipulative therapies and surgical interventions. Our hope is to continue to promote our advanced back care solutions and undermine the perception that drugs and surgery are the only fall-back option when it comes to cases where traditional methods have failed.

ProBack Brand Values

Our brand values have emerged alongside the development of the unique proposition as we have learned how we can truly make a difference for patients and build a company where our people are proud to work, and our patients keen to recommend. These values are at the core of the experience our patients and people have during their relationship with our Clinics.

Forward Thinking

We stay up to date with the newest technologies, so we can continually improve outcomes whilst minimising the risks of adverse effects for our patients. We continually scan the world for new advances to add to our available treatment.

Patients First

Our Patients are the reason we exist. Our conduct, behaviours and operations are designed to ensure that every visit exceeds expectations. We seek and welcome feedback, looking to continually improve based on insights from our patients.

Honesty

We only treat patients when we think we can help them. We explain the risks and the likelihoods of all outcomes to ensure we manage expectations.

Professionalism

We strive to demonstrate our respect for others providing a 5-star experience for our patients. We want to be the best which comes with a personal challenge for each of our staff members to deliver ongoing excellence.

Empathy

Proback understands how debilitating and painful back conditions can be, we place genuine empathy and understanding at the core of what we do. Whilst it is impossible to understand exactly what a patient is experiencing, we aim to comfort them by letting them know; we have the knowledge to figure out their complaint, the skill to help treat it and the experience to complete the task ahead.